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PayPal Payment Disputes
貝寶付款糾紛
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When you make a payment through PayPal, several protections are in place in case something goes wrong.

Step 1 If you require a refund, the first thing to do is to contact the seller by sending them a message on this site, and request a refund. You have up to 60 days from date of payment to request a refund, which is a time frame dictated by PayPal terms and conditions.

Step 2 If the seller does not issue a refund and you feel they are in error, you can then open a Dispute in the PayPal Resolution Center. You have to open a dispute with PayPal within the time frame noted in the transaction details on the PayPal website.

A Dispute allows you to communicate with the seller on the PayPal website and try to come to a resolution.

STEP BY STEP GUIDE ON RAISING A PAYPAL DISPUTE

Step 3 If you are not satisfied with the response via the Dispute process, you must escalate the Dispute to a Claim with 20 days of opening the Dispute. Escalating a Dispute to a Claim means that PayPal staff intervene and try and reach a resolution. The average turnaround time is 10-14 days but can take longer than 30 days.

當您通過PayPal付款時,會有一些保護措施,以防出現問題。

步驟1如果您需要退款,首先要做的是通過在本網站上發送消息與賣家聯繫,並要求退款。 您從付款日起有多達60天的時間要求退款,這是PayPal條款和條件規定的時間範圍

第2步 如果賣家沒有退款,而您又覺得自己錯了,您可以在貝寶解決方案中心打開一個糾紛。您必須在PayPal網站的交易細節中註明的時間內與PayPal發生爭議。

爭議使您可以在PayPal網站上與賣家溝通,並嘗試解決問題。

逐步引導提高PayPal爭議

第3步 如果您對通過爭議程序的回復不滿意, 您必須在爭議開始20天后將爭議升級為索賠。 將索賠爭議升級為索賠意味著貝寶員工會介入並嘗試達成解決方案。平均周轉時間為10-14天,但可能需要超過30天。

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