We are located in the USA. Shipments sent outside the usa may take 5 - 30 days 'depending upon your countries local Customs Regulations. We are not responsible for customs fees / duty taxes, that fee is the sole responsibility of the buyer. We offer a clear description of all itemss, we accept returns only if the item was misrepresented. All items must be returned within 10 days of item receipt and you must email us within 72 hours of initial receipt. We offer store credit no refunds. Once again see our feedback and Perfect sales history on GEMROCK AUCTIONS. Email us with questions.