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PayPal Payment Disputes
PayPal付款纠纷
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When you make a payment through PayPal, several protections are in place in case something goes wrong.

Step 1 If you require a refund, the first thing to do is to contact the seller by sending them a message on this site, and request a refund. You have up to 60 days from date of payment to request a refund, which is a time frame dictated by PayPal terms and conditions.

Step 2 If the seller does not issue a refund and you feel they are in error, you can then open a Dispute in the PayPal Resolution Center. You have to open a dispute with PayPal within the time frame noted in the transaction details on the PayPal website.

A Dispute allows you to communicate with the seller on the PayPal website and try to come to a resolution.

STEP BY STEP GUIDE ON RAISING A PAYPAL DISPUTE

Step 3 If you are not satisfied with the response via the Dispute process, you must escalate the Dispute to a Claim with 20 days of opening the Dispute. Escalating a Dispute to a Claim means that PayPal staff intervene and try and reach a resolution. The average turnaround time is 10-14 days but can take longer than 30 days.

当您通过PayPal进行付款时,如果出现问题,则会采取多种保护措施。

步骤1如果您需要退款,首先要做的是通过在本网站上发送消息与卖家联系,并要求退款。 从支付日期起最多可以有60天的时间,要求退款,这是PayPal条款和条件规定的时间表

第2步 如果卖家没有退款,并且您觉得这些退款是错误的,那么您可以在PayPal解决中心打开争议。您必须在PayPal网站上的交易详细信息中指出的时间框架内与PayPal发生争议。

争议允许您与PayPal网站上的卖家进行沟通,并尝试进行解决。

步骤指导提高付款争议

步骤3 如果您对通过争议程序的回应不满意, 您必须将争议提交至索赔,并在20天内开启争议。 将争议提升为索赔意味着PayPal员工介入并尝试达成一项决议。平均周转时间为10-14天,但可能需要超过30天。

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